Is My Bank Open? The Decline of In-Person Banking During Lockdown

OVID-19 has triggered banking institutions to reimagine their digital strategies with the aim of futureproofing themselves in a challenging pandemic environment. Those who struggle to digitise will be left behind, as only 28% of consumers admit they expect to return to branches post-crisis. Phil Jones, Senior Vice President of Banking at Teleperformance, believes the next challenge for banks, competing in the digital race, will be to sustain a human connection with their customers virtually.
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